At Bates Manufacturing Toolkits we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, purchase our products or contact us.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect the following information:
Name
Email address
Telephone number
Billing address
Delivery address
Company or training provider name (where applicable)
Payment information (processed securely through our payment provider)
Purchase history
Communications you send us
Website usage information through cookies and analytics
How We Use Your Information
We use your information to:
Process and deliver orders
Respond to enquiries
Provide customer support
Send order confirmations and updates
Improve our products and website
Prevent fraud
Meet our legal and accounting obligations
Send marketing communications where you have given consent
Data Retention
We retain personal information only for as long as necessary to:
Fulfil your order
Provide customer support
Meet legal and tax obligations
Resolve disputes
Your Rights
Under UK data protection law you have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your data (where applicable)
Restrict processing
Object to processing
Request transfer of your data
Withdraw consent for marketing communications
Cookies
Our website may use cookies to improve your browsing experience, analyse website traffic and remember your preferences.
You can manage or disable cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Who We Are
Business Name: Bates Manufacturing Toolkits
Email: sales@batesmanufacturing.co.uk
Website: www.batesmanufacturing.co.uk
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:
Bates Manufacturing Toolkits
Email: sales@batesmanufacturing.co.uk
Website: www.batesmanufacturing.co.uk
If you are not satisfied with our response, you have the right to complain to the UK's Information Commissioner's Office (ICO).
Legal Basis for Processing
We process your information because:
It is necessary to fulfil a contract with you.
We have a legal obligation to retain certain records.
We have a legitimate interest in operating and improving our business.
You have given consent where required (such as marketing emails).
Payment Information
Payments are processed securely through our chosen payment provider. We do not store your full payment card details.
Sharing Your Information
We only share your personal information where necessary, including with:
Payment providers
Delivery and courier companies
Website hosting providers
Professional advisers (such as accountants)
Government authorities where legally required
We never sell your personal information.
Marketing
We will only send marketing emails if you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us.
Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.